Frequently asked questions
Find answers to the most frequently asked questions about muun studio's waterproof jewelery right here!
What shipping methods are available?
We offer fast and reliable delivery by GLS or DAO and we strive for day-to-day delivery. However, there may be a delivery time of 1-2 days, depending on the destination. Our aim is to ensure that your products reach you as quickly as possible so that you can enjoy your purchases without unnecessary waiting time.
How long do gold-plated jewelry last?
Our jewelry's gold plating is designed to retain its radiant beauty and refined expression for many years. We emphasize long-lasting quality, so you can enjoy your jewelry for years with confidence that it will remain timeless and stylish.
What do I do if the size does not fit?
We love our customers and that's why we offer free exchange service. With us, your satisfaction is our highest priority. If for any reason you are not completely satisfied with your purchase, exchanging it is simple and hassle-free.
This can be done from your account page
Which payment methods can I pay with?
Payment with us is simple and secure. We accept all payment cards, including Visa, MasterCard. For added convenience, you can also pay with MobilePay, Anyday, ViaBill, Apple Pay and Google Pay. With us, the choice is yours and we strive to make your buying experience as hassle-free as possible. Choose the preferred payment method that works best for you and shop with confidence.
What is the return policy on gifts?
We understand that gifts can have different timelines. To make it convenient for you, we have included a field during the checkout process where you can specify the date when the gift will be given.
This gives you an extended right of return of 14 days from the specified date, giving the recipient sufficient time to exchange or return the gift as needed. We want your gift experience to be as perfect as our jewelry!